![]() Reporting that your item hasn’t arrived.Checking your item’s delivery information.Here’s all the help you can expect from their Customer Service if you get in touch with them: Their Support Team offers assistance for a variety of processes and issues. Returns and refunds aren’t the only concerns eBay Customer Service can help you address. Whether you’re an eBay seller, buyer, or guest, if you’re still uninformed about getting support for returns, refunds, and other concerns, here’s your comprehensive guide to contacting eBay Customer Service in 2023. Either way, you’d expect a smooth process when managing buyers or purchases, and this is where Customer Service comes in. On the other hand, as a buyer, you’re probably more concerned about getting a refund for an item you don’t want to keep. One factor that contributes to the high volume of returns is “bracketing,” which Insider Intelligence analyst Zak Stambor describes as a phenomenon where a customer buys multiple versions of a product then returns those that they didn’t want to keep.Īs a seller, you may want to protect your bottom line by blocking buyers who often do bracketing. consumers would send back a whopping $279.03 billion worth of merchandise in 2022. One of the most common issues that online buyers and sellers encounter is returned merchandise. With the steps in this article, you’ll be able to access your eBay purchase history for up to three years in the past and even further back with other options like online wallets and email.With millions of buyers and sellers navigating online marketplaces like eBay, running across problems can be inevitable. Whether to return an item, settle a dispute, or contact a seller, being able to access old eBay purchase history can be a lifesaver sometimes. If you have any problems when signing in, check this support page. Use the same username or email address related to that account and reset your password. If the purchase history you want to access is stored in an old eBay account, you can reactivate it by logging in. You’ll be able to scroll through a list of all items you sold in the last 60 days. If you’re a seller and want to view your eBay sales history, go to the ‘ Selling’ tab in My eBay and click on the ‘ Sold’ option. Just head to the Purchase History page, select the drop-down menu next to any item you want to hide, and click on ‘ Hide Item.’ How to Recover eBay Sales History? You can’t delete items in the purchase history, but you can hide them instead. How to Delete Items in eBay Purchase History? Here are some common questions related to recovering your old eBay purchases history. It could take a few days until the data is ready to be downloaded. It’ll include all the data eBay has on you ever since you signed up for an account. To do this, go to the Account tab in My eBay and click on ‘ Request your eBay data’ under Personal Info. ![]() ![]() Request Data from eBayĪs a final option, you can also request data directly from eBay too. If you can’t find the item you’re looking for on your Purchase History page, try scouring through your inbox for the email concerning that item. Like any other e-commerce platform, eBay notifies you by email whenever a purchase is made. PayPal easily lets you download a statement with transaction activity for up to the past seven years. If you pay for your eBay purchases with PayPal or other online wallets, you can access a record of those transactions from those platforms. If you want to view your purchase history that stretches past three years or can’t find the item you’re looking for, here are three useful alternative methods. Three Options to View Older eBay Purchase History In the next section, we will discuss a few additional methods you can try. If you couldn’t find what you were looking for by following these steps, don’t worry. The item was purchased from a different account or was a Guest purchase.But what if you couldn’t find the item you were looking for? There are three main reasons for this. If you want to download your entire purchase history, you can use a Chrome extension like this to do so. Step 3: For further options like contacting the seller or returning an item, you can click on the More Actions drop-down menu on the right side of each item. ‘ Recent’ will show you purchases made within the last 60 days, and ‘ Archived’ will go as far back as three years! You can narrow down the item you’re looking for by using the drop-down menu and specifying a time frame.
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